It goes without saying that quality begins with a thorough and clear consultation with the client. When the client’s wishes and requirements are well understood and documented, our test managers can ensure that the research runs smoothly.
Kai Pruiksma, one of Essensor’s experienced test managers, plays a key role in this. She translates the briefing into a clear planning and test design. During testing, she and her team follow strict protocols — from hygiene and preparation to product presentation. These are examples of what we call 𝗴𝗼𝗼𝗱 𝘀𝗲𝗻𝘀𝗼𝗿𝘆 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 and are in line with the ISO Standard 20252.
By consistently applying this approach, we ensure 𝗴𝗿𝗶𝗽 𝗼𝗻 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 throughout the entire research process.
As Kai says: “Remarkable achievements come from the careful combination of many small efforts.”
